porti_westerncapegovThe Department of Local Government and Housing in the Western Cape Provincial Government (DLGH) commissioned LifeLab to conduct an evaluative study of a coaching intervention for the Department’s senior leadership group (SMS) that was implemented in the department from 2006 to 2007.

The purpose of this was to evaluate the effectiveness of the process and outcome of the Emotional Intelligence based coaching conducted in DLGH in terms of its impact on motivation and productivity and the work performance of SMS staff in the department.